viv8800's Privacy Policy

1. Introduction — Purpose of This Policy

viv8800 is a digital gaming platform serving players in Myanmar, and we take our users' personal data seriously. This Privacy Policy applies to everyone who reads it — visitors browsing the website as well as those who create an account and use our services.

The purpose of this policy is to clearly explain (a) what data we collect, (b) how we use it, (c) who we may share it with, and (d) what rights you have. We protect your data using SSL encryption and up-to-date security measures.

2. Types of Data We Collect

2.1 Data You Provide When Creating an Account

When you register an account with viv8800, you are required to provide the following —

• Full name
• Registered mobile phone number
• Username and password
• Bank account or payment wallet details linked to transactions
• National Registration Card (NRC) number — for age verification purposes only, as required by law

2.2 Data Collected Automatically While Using Our Services

When you visit our website, technical data is recorded automatically. This includes —

• IP address
• Browser type and version
• Pages visited and time spent
• Session cookies (to keep you logged in)
• Gameplay records — bet amounts, winnings, and losses

2.3 Financial Transaction Records

Deposit and withdrawal data processed through KBZPay, Wave Money, AYA Pay, and CB Pay is recorded for fraud prevention and verification purposes.

3. How We Use Your Information

We use the information we collect only for the following purposes —

• Account Management: To handle login access, security checks and account recovery
• Financial Transactions: To verify deposits, withdrawals and bonus usage
• Legal Age Verification: To confirm that you are 21+ years old
• Customer Support: To provide 24-hour Live Chat and email assistance
• Security: To protect against unauthorized access, fraud and financial theft
• Service Improvement: To enhance the gaming experience and carry out technical fixes
• Responsible Gaming: To monitor play patterns and protect user wellbeing

We will not sell, rent or share your personal data with third parties for direct marketing purposes.

4. When We Share Your Information

We do not normally disclose your personal data to anyone. However, we may share limited information in the following situations —

4.1 Service Providers

We share data with technology service providers that help us operate our platform — such as hosting, payment processing and security verification companies — only within the scope of agreements we have in place with them. These third-party providers may not use your data for any purpose beyond our instructions.

4.2 Legal and Public Safety

Where we are required to respond due to a legal requirement, court order or request from a lawfully authorized authority, we disclose only the minimum information necessary.

4.3 Company Changes

In the event of a merger, sale or transfer of assets, your personal data may be transferred to the relevant company and will continue to be protected in accordance with this policy.

5. Cookies and Tracking Technologies

We use cookies on our website for the following purposes —

• Essential Cookies: These are required to maintain login sessions and keep your session secure. If they are disabled, some services may not work properly.
• Performance Cookies: These track how the website is used so we can identify areas for improvement.
• Preference Cookies: These save your preferred settings, such as your language choice.

You can block cookies through your browser settings, but please note that doing so may affect certain services.

6. Data Retention Period

We retain your personal data for as long as we are providing services to you and until any subsequent legal obligations (such as financial audit periods) are fulfilled. Financial records are deleted once they are no longer required.

Gaming records and financial data may be retained for longer periods for financial compliance and Responsible Gaming purposes. You may request account deletion and we will delete data that is not subject to legal restrictions.

7. Data Security Measures

viv8800 applies multiple layers of technical and organizational security to protect your personal data —

• SSL / TLS Encryption: All data transmitted between your browser and our servers is encrypted
• Access Controls: Staff can only access data that is relevant to their role
• Data Backup and Recovery: Regular backups are performed to protect against data loss
• Security Audits: Regular reviews are carried out to identify and address vulnerabilities in the platform

No data protection system can guarantee 100% security, and we take reasonable measures to protect your information. We strongly encourage you to use a strong password for your account and never share it with anyone.

8. Your Rights

You have the following rights regarding your personal data —

8.1 Right of Access

You may request to know what personal data we hold about you, and we will respond accordingly.

8.2 Right to Rectification

You may request that any incorrect or incomplete personal data be corrected. Some changes can be made directly in your account settings.

8.3 Right to Erasure

When you stop using our service, you may request deletion of data that is not subject to legal retention requirements. Financial records cannot be deleted immediately due to legal obligations and will only be removed once the required retention period has passed.

8.4 Right to Withdraw Consent

You may withdraw your consent for certain personal data processing at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

To exercise any of these rights, please contact us at [email protected] or reach us via 24-hour Live Chat.

9. Protection of Minors

viv8800 services are for users aged 21+ only. We do not intentionally collect personal data from anyone under 21. If we discover that such data has been collected without our knowledge, we will delete it immediately. If you become aware that anyone under 21 has used our service, please notify us right away at [email protected].

10. Policy Updates

We may update this Privacy Policy from time to time in line with business needs and legal changes. When changes are made, we will update the "Last Revised" date on this page. Continued use of your account after changes take effect will be considered acceptance of the updated policy.

For significant changes that require notification, we will inform you through a channel you can access. We encourage you to review this policy periodically.

11. Contact Information

If you have any questions, requests, or concerns about this policy, you can reach us through the following channels —

• 24-Hour Live Chat: Contact us directly in Burmese via the Live Chat button on the viv8800 website
• Email: [email protected]

We will do our best to respond to all requests received, though we cannot guarantee a specific response time.